Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

Artificial Intelligence in enterprise service management has come a long way in changing the interaction environment for employees and customers. Kamala Kannan ...

The future of customer service will require a strategic blend of human and virtual agents, says Capgemini. The report – ...

Hiring a virtual assistant (VA) can be a game-changer for business owners and executives looking to optimize productivity. With the right support, you can delegate essential tasks such as ...

At this year’s Enterprise Connect, Cisco rolled out new AI agents for Webex designed to improve customer service experiences.

Customer preferences must be the compass for innovation, and financial institutions must respond to changing needs and ...

Generative AI’s capabilities have even extended further, allowing for customization of some product designs and virtual try-ons. Combining both these capabilities, customers can ...

Indian consumers are not hesitant to act when faced with poor service: 89% said they would switch to another brand, and 84% ...

Hotel chains in India are increasingly adopting AI technologies to enhance guest experiences and operational efficiency.

WEOKIE Federal Credit Union, a financial institution serving Oklahoma for over 50 years, recognized this challenge and turned ...

MILTON, Ontario, March 19, 2025 (GLOBE NEWSWIRE) -- Milton Hydro is proud to announce it has been awarded the Electricity ...

As we stand on the brink of a technological revolution, it’s clear that the next few years will redefine how we live, work, ...