Navigating air travel can sometimes be stressful, but JetBlue's customer service aims to make your experience as smoot ...

The planned cuts represent 7% of Sky's total workforce and would mean the closure of three sites.

The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

Zendesk’s new Resolution Platform puts customer-centric outcomes first with AI agents, real-time insights, and a smarter ...

Some beneficiaries will now have to confirm their identities in-person to claim Social Security. SSA staff say it's bad news ...

High-quality customer service is consistently highlighted as a critical factor in determining overall consumer satisfaction ...

The Pennsylvania Turnpike Commission has launched a new text messaging service. The free service, which the Pennsylvania ...

FILE--In an Aug. 30, 2012 file photo people walk past chestnut trees and graves at Pere Lachaise cemetery in Paris. It seems ...

With offices closing and staff dismissed, Social Security is likely to put your call on hold — for a long, long time.

Canton residents now have a new option for breakfast and lunch with the opening of Side Kicks Diner, a family-owned restaurant in the downtown area. The eatery aims to offer home-style cooking with a ...

Automation speeds up processes, but human interaction remains vital in customer service. Here’s how to balance both for ...

Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.