It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

CRM magazine presents its seventh annual rundown of the leading companies and hottest trends in customer relationship management.

Best Fares Now is a reputable travel booking platform that partners with providers American Airlines Customer Service for ...

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.