The Social Security Administration receives 80 million calls every year. Timing is everything if you want to get through.

If I’m on the phone and call waiting sounds, I ask Party A to wait 15 seconds while ... Am I being rude by hanging up, or is ...

The IRS expects more than 140 million individual tax returns for 2024 to be filed this filing season (which has a deadline of ...

Social Security workers are struggling to keep up as calls and wait times surge, with beneficiaries reaching out to the agency over concerns about their monthly payments. Average call wait times ...