UTStarcom (the Company) (NASDAQ: UTSI), a global telecommunications infrastructure provider, today reported its unaudited financial results for the ...

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

Generative AI’s capabilities have even extended further, allowing for customization of some product designs and virtual ...

Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

Automation speeds up processes, but human interaction remains vital in customer service. Here’s how to balance both for ...

High-quality customer service is consistently highlighted as a critical factor in determining overall consumer satisfaction ...

This scenario, along with the rapid advancements in AI, has made data management and analysis vitally important. Tying your ...

Ring founder Jamie Siminoff inspires the transmission and distribution workforce in his keynote address at DISTRIBUTECH in ...

In addition, as a part of the process innovation initiative, Hotlines were installed in key trade partners locations to provide direct link to the call centres and service partners.During the year ...

1Password combines an easy user experience with the generous offerings of a top-end password manager. Note that 1Password is the only service on this list that doesn't provide an unlimited free ...

Today, we’re delighted to announce that Microsoft has been named a Leader in The Forrester Wave™: Customer Relationship Management, Q1 2025. A unified platform for marketing, sales, and service The ...

Password managers are used to store, automatically fill, and generate secure and unique passwords to help keep all your online accounts from being broken in to. My team of experts have been ...