Shopify shares actionable small business tips from expert entrepreneurs, including how to find success in your marketing, ...

In today’s business environment, the importance of customer experience and personal relationships cannot be overstated.

In today’s fast-moving world, great phone customer service is crucial to retaining good customer relationships. Whether a customer calls for a problem, assistance, or an inquiry, the experience they ...

Internal customer support platforms are moving from platforms like email ticketing systems and chat to channels like Slack, ...

Good’s Furniture has become a staple in Central Illinois over the past 130 years. The family opened their doors on Feb.14, ...

According to a report by the AfDB, approximately 70 percent of small and medium-sized enterprises (SMEs) in Africa fail ...

Consider this surprising statistic from our annual customer service research: 46% of U.S. consumers are willing to pay more ...

In an increasingly competitive and congested financial services industry, improving the customer onboarding experience is vital for those serious about growth.

As AI technology continues to evolve, its impact on marketing will only grow. Future advancements are likely to bring even ...

Frontier Fiber has one of the best internet deals right now -- fast speeds and great value for your home. Here’s what you ...

Ericsson and Mobily have successfully completed a proof of concept demonstrating Quality-on-Service (QoS) on Mobily’s 4G and ...

As a little girl, Lorena Hegedus knew she wanted to be a teacher and work in a library when she grew up. She played school ...