Social media has made it easier than ever to reach out to your favorite brands for help — but the local Better Business Bureau is warning that impostors are using the convenience of social media to ...

and organizations using social media successfully in their customer care functions know that. McKenzie Eakin built Xbox's record- and ground-breaking customer service team, "The Elite Tweet Fleet," as ...

But the Better Business Bureau warns that scammers are now taking advantage – and creating fake customer service accounts on social media platforms to dupe consumers trying to resolve their issue.You ...

In addition to social media scams, O'Rork discussed the risks associated with recovery services that charge fees to help ...

When it comes to customer service, no one likes to wait, and with the growth of mobile adoption, many airline carriers such as American Airlines and Southwest are embracing the potential of social ...

Customer service representatives may provide support over the phone, in person, or through online chat, email, text or social media – basically anywhere their customers are. “The main ...

One of the most complained about energy suppliers is going bust, with one customer saying they found out about the news ...