Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced Genesys Cloud Social to help ...

Social media remains a mainstay for marketing and customer engagement for small business owners. But the social media ...

Social media has become a useful tool for companies hoping to boost brand awareness, engagement, and loyalty among consumers. A study published in the International Journal of Business Performance ...

Did you know that nearly 54% of social media users browse platforms to research products This staggering statistic highlights the vital role social media ...

Social commerce for marketers transforms platforms into revenue drivers, creating seamless shopping experiences and boosts ...

With an abundance of platforms for increased information sharing and public scrutiny, companies must stay ahead of the curve ...

The industry average for social media responsiveness was just over ... Delta general manager of digital customer engagement, said in a phone call. There's also more tools than every for customers ...

Social platforms have become the new leaders in the digital media industry ... To meaningfully compare social platforms' engagement levels, one must compare how effective each social platform ...

Influencers use social media growth services to grow their presence in the digital world. One of the increasingly reliable resources for followers’ likes and views on several social media platforms is ...

Research has shown that intentional social engagement is the best cure for loneliness. These connections can be with a pet, a ...

Organizations can unify customer insights across voice ... Yet, many organizations manage social media engagement outside of the contact center and lack the infrastructure to bring this channel ...