MarTech on MSN3mon
Customer journey maps: What you need to know
For some organizations, the customer journey map is simple, at least when they start. The simple funnel formula of awareness, ...
Business 2 Community1mon
Customer Journey Mapping to Improve Your Customer’s Experience
Here is an example of what a very simple journey map may look like for an MSP or CSP offering SaaS, cloud, or other IT services. IT solution providers spend a lot of effort developing materials ...