Real customer-centricity means designing your entire business model around the customer. It’s about making the customer’s needs, desires, and experiences the core of every decision you make.

The principles that guide your personal decisions should extend to how you prioritize customer needs. I’ve found that ...

The purpose of customer-centricity is to find out what customers like and don't like, and to tailor products and services to better fulfill those needs and eliminate sources of irritation.

Doha: The Qatar General Electricity and Water Corporation (Kahramaa) has officially launched its 2025 Comprehensive Customer ...

Bulky feedback forms and tying up CEO bonus to net promoter scores is not customer centricity ...

As part of its global growth strategy focused on innovation, operational excellence, and customer centricity, Planasa ...

Financial Services Secretary M Nagaraju stated that banks are stable but need customer service improvements. Punjab & Sind ...

While good customer service is being provided across the board, there is still scope for improvement to ensure we bring a ...