Bulky feedback forms and tying up CEO bonus to net promoter scores is not customer centricity ...

Financial Services Secretary M Nagaraju stated that banks are stable but need customer service improvements. Punjab & Sind ...

Meralco is actively transforming the Philippine energy landscape through technological innovation, environmental stewardship, and public service.

By end-March 2025, incidents of power interruptions per customer, measured by the System Average Interruption Frequency Index, was only at 0.185 times — an improvement from 0.2082 times in the same ...

While good customer service is being provided across the board, there is still scope for improvement to ensure we bring a ...

As part of its global growth strategy focused on innovation, operational excellence, and customer centricity, Planasa ...

May brought a slight cooling in customer sentiment across the UK’s financial services sector. While the figures remain strong ...

The day has come for Theng Kiat Goh (pictured) to sign out from Prudential Assurance Company Singapore after seven years with ...

The principles that guide your personal decisions should extend to how you prioritize customer needs. I’ve found that ...

Currency.com, the global fintech leader redefining the future of finance, today announced the appointment of Enrico Serafini as Chief Executive Officer, U.S., and Dave Ackerman as Chief Operating ...

In today’s hyper-connected world, customers deserve more than just good products; they crave tailored experiences that speak ...