David Severn, a Sussex Police contact and control officer, said he joined the force as he wanted to "do more" to help people Emergency call handlers say they "love helping" those in need as they ...

David Severn, a Sussex Police contact and control officer, said he joined the force as he wanted to "do more" to help people Sussex Police has topped league tables for 999 call response times for the ...

BATON ROUGE, La. (WAFB) - Louisiana’s Department of Children and Family Services will launch a new call center next week designed to handle child welfare calls more efficiently and respond faster to ...

As the Canada Revenue Agency’s highly publicized 100-day plan to reduce delays reaches its end date, the agency says it has doubled the number of answered calls for assistance, but admitted some ...

Police chiefs were forced to set up a "critical incident" response after problems emerged with a new state of the art 999 call handling system. In the first few days of the launch on November 25 there ...

Just how much damage can a doctor’s word do? For some parents in the Lehigh Valley, an allegation of abuse by the region’s former top child abuse pediatrician meant time lost with their children, lost ...