Social Security employees fear that adding complicated unpaid pension claims to their priority list will push routine needs ...

Spike in early Social Security claims this year points to growing concerns about the health of the Social Security system, ...

According to the CBPP study, in 31 states, more than 25% of seniors will face travel times of over one hour to get to a local Social Security office. In some less-populated states, this number jumps ...

Unlike the "skinny" budget released in early May, the administration did include funding requests for OPM, Education and ...

SSA Commissioner Frank Bisignano says the agency will roll out new tech and provide better customer service to beneficiaries ...

The Social Security Administration (SSA) is revolutionizing its communication system by integrating artificial intelligence.

Social Security will roll out an AI-powered phone system in 2025 to improve customer service and cut long wait times.

T he Social Security Administration (SSA) is set to revolutionize its phone system by incorporating artificial intelligence ...

U.S. Rep. Grace Meng held a community listening session with local residents and Queens organizations in Elmhurst Wednesday ...

The SSA commissioner has said the agency is pursuing "a massive technology effort" to reduce phone wait times, including incorporating artificial intelligence.

I called Social Security's new phone system multiple times to figure out a way around how frustrating it can be.

Health risks and night shifts aside, call center workers have a new concern: artificial intelligence. Startups are marketing AI products with ... stymied by long wait times and harried ...