There will be no outright sale but we would welcome some sort of partnership…..we look for partnership to realise the ...

Transform insights into action: A VoC program is only as effective as the actions it inspires. Brands must leverage real ...

Just like strong personal relationships, lasting business success is built on trust, loyalty, and meaningful engagement.

From deals and omnichannel marketing to gamification and promotional offers, here are several proven customer retention ...

Leave the Lincoln and Rolex behind and create a culture that encourages long-lasting motivation and retention.

Direct customer feedback is the best indicator of a company’s overall performance. When you actively engage with your customers, you quickly learn of their likes and dislikes, which gives you the ...

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

Imagine a warehouse filled with endless rows of boxes. Some hold priceless artifacts, others are empty and a few hide ...

Today, in our data-driven world, businesses would like to know more about their customers and keep them longer. Cohort ...

This week, Drew Cameron shares valuable insights on how to avoid common recruiting mistakes, such as hiring unsuitable candidates or opting for quick hires. You’ll learn how to set clear goals, ...

A local business owner who was driving on Indianapolis Road said he attempted to save the driver of the car that went into ...

A big chain may have lower prices, but it can’t replicate the relationships that small businesses like yours are able to build with their customers. Plus, a well-structured closed-loop card program ...