There will be no outright sale but we would welcome some sort of partnership…..we look for partnership to realise the ...

Transform insights into action: A VoC program is only as effective as the actions it inspires. Brands must leverage real ...

Just like strong personal relationships, lasting business success is built on trust, loyalty, and meaningful engagement.

From deals and omnichannel marketing to gamification and promotional offers, here are several proven customer retention ...

Employees are taking the reins of their own professional development. Find out how lifelong learning is reshaping the ...

Direct customer feedback is the best indicator of a company’s overall performance. When you actively engage with your customers, you quickly learn of their likes and dislikes, which gives you the ...

This week, Drew Cameron shares valuable insights on how to avoid common recruiting mistakes, such as hiring unsuitable candidates or opting for quick hires. You’ll learn how to set clear goals, ...

A local business owner who was driving on Indianapolis Road said he attempted to save the driver of the car that went into ...

A big chain may have lower prices, but it can’t replicate the relationships that small businesses like yours are able to build with their customers. Plus, a well-structured closed-loop card program ...

This groundbreaking book delivers a comprehensive blueprint for businesses struggling with customer retention, offering proven strategies to transform transactional relationships into lifelong ...

The start of a new year, with its wave of transitions, offers a valuable chance for organisations to step back and rethink ...