This survey explains how AI agents are transforming retail operations - and there are lessons for all business leaders.

NICE has partnered with Deloitte Digital to boost customer experience with AI and automation. Takeaway Points NICE has ...

The book identifies key pain points consumers face when shopping for outdoor recreation products based on industry research ...

Filum AI aims to expand R&D and penetrate Southeast Asia after securing major investment from leading regional funds.

In the fast-paced and competitive world of e-commerce, businesses need reliable tools to stay ahead of the game. The right ...

Advocates say requiring seniors and disabled people, some of them homebound, to seek in-person help from an overburdened ...

Gen H has announced the launch of New Build Boost, the first scheme since Help to Buy that targets buyers with small deposits and no access to family help.

Retailers are no strangers to new waves of technology. As recently as 15 years ago, it was unusual for a small local bou ...

The Massachusetts Port Authority has struck a deal with Uber and Lyft that more modestly increases the surcharge on rides at ...

Ather’s Chief Business Officer Ravneet S Phokela noted that the firm’s previous technology stack had become fragmented, making it harder to scale and adapt to new technologies. Salesforce ...

A lot depends on what growth stage you’re in. Customer success teams share many responsibilities across companies. They need to ensure that customers are achieving value with a company’s products or ...