By putting people at the center of innovation, TX not only drives growth but also fosters loyalty, engagement and long-term ...

An exclusive interview with Pfizer’s Wayne Simmons on reshaping customer experience by listening to those interacting with healthcare professionals.

The report finds that positive customer experiences have a greater impact than negative ones, reinforcing CX as a critical ...

The days of simply selling phone plans and devices are long gone. Today’s telecom brands need to focus on customer ...

How to scale a practical strategy for managing reviews and brand presence that can apply to 10s of sites or hundreds of ...

Despite this, there are positive signs, with many businesses ... case routing and initial customer interactions. These systems are enabling live agents to focus on higher value initiatives ...

Healthy sales cultures that encourage more personal conversations are productive cultures that create more attuned bankers and happier, better-served customers.

Cogeco Communications Inc. ( OTCPK:CGEAF) Q2 2025 Earnings Conference Call April 10, 2025 11:00 AM ET Patrice Ouimet - CFO Frederic Perron - President and CEO ...

It makes company/customer interactions much more transparent and has the power to significantly amplify both positive and negative experiences, said O’Brien. “I don’t think social media unto ...

Q2 2025 Earnings Conference Call April 10, 2025 11:00 AM ETCompany ParticipantsPatrice Ouimet - CFOFrederic Perron - President ...

My internet connection is reliable, and my interactions with customer service have been positive. However, there is some confusion regarding an offer I received about a "bundled for life" rate ...

The customer engagement platform company beat adjusted earnings expectations and delivered strong revenue growth, but its dollar-based net retention rate slid.