It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

Preparing for the 2030 Contact CenterAI is revolutionizing contact centers, enabling businesses to offer highly personalized and efficient customer experiences. To stay competitive, companies must ...

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

In today’s fast-paced digital world, businesses rely more than ever on efficient and secure IT infrastructure. From small ...

The retail sector continues to navigate tremendous change, with high consumer expectations, constant margin pressure and the need for operational efficiency. In this challenging environment, retailers ...

Health insurance companies such as UnitedHealthcare and Florida Blue are increasingly leaning on generative artificial ...

Ring founder Jamie Siminoff inspires the transmission and distribution workforce in his keynote address at DISTRIBUTECH in ...

Expert in Outsourced Finance and Accounting Services accounts payable services in USA Catch up bookkeeping and acc ...

Squadstack has raised a total of about USD 25 million in funding from marquee investors like Chiratae Ventures and ...

Logix BPO, established in 2019, has rapidly emerged as a leader in the Business Process Outsourcing (BPO) and Recruitment Process Outsourcing (RPO) sectors. Wit ...

We have all experienced frustrating customer service at some point, whether it is with Verizon, T-Mobile or AT&T. But just ...