Free stuff is great for customers and a wonderful marketing tool for businesses. But there are limits, and there is a right ...

In global markets, we are seeing niche MVNOs succeed by going deep into customer identity, whether targeting youth, gig ...

What's an Online Community? Simply put, an online community is a website where users can publish content and form relationships with one another. For B2B users, an online community can be a networking ...

The importance of owning customer relationships has become even more pronounced in the wake of shifting privacy regulations, rising cost of acquisition, and changing consumer expectations.

The path to a successful online business starts with understanding what your customers need and building every decision ...

To improve retention rates, it is important to go beyond initial standard customer service by proactively building strong relationships. Here are five tips to get started.

And that’s why customer relationship management software is crucial to its operations. “We track our day-to-day interactions with our stakeholders in the CRM,” says Rob Latham, who runs Call2Recycle’s ...