The application of AI to enable CRM capabilities and hence increase CRM performance has not yet been investigated, despite the importance of AI technology in encouraging improved customer connections.

The path to a successful online business starts with understanding what your customers need and building every decision ...

Rocket CRM, a U.S.-based provider of customer relationship management software, has officially launched its enhanced CRM ...

OSK Holdings Bhd has gained a fast-track exposure into the motorcycle financing business via its proposed acquisition of ...

Co-founder of Scale AI and founder of Passes, Lucy Guo pivoted from the tech-bro world of artificial intelligence to the 'Hollywood' creator space. But AI has its place in content creation, says Lucy ...

In the fast-paced world of ecommerce, customer retention is crucial. It's not just about making a sale. It's about building ...

Welcome to the Money blog, Sky News' personal finance and consumer hub. Today: we sample 13 decaf teas in Our Verdict - and ...

Shopify reports on effective customer acquisition strategies, including pre-launch demand, in-person connections, and ...

Even high performers can get passed over for promotions. Avoid these 5 mistakes and learn how to position yourself for your next big career step.

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

The importance of owning customer relationships has become even more pronounced in the wake of shifting privacy regulations, rising cost of acquisition, and changing consumer expectations.