Remote client relationships are here to stay. Learn how strong communication, trust and personalization can help you build lasting cross-border connections.

The application of AI to enable CRM capabilities and hence increase CRM performance has not yet been investigated, despite the importance of AI technology in encouraging improved customer connections.

The path to a successful online business starts with understanding what your customers need and building every decision ...

New technologies have made 24/7 customer relationships possible. It’s time to change your business model accordingly. by Nicolaj Siggelkow and Christian Terwiesch A seismic shift is under way ...

OSK Holdings Bhd has gained a fast-track exposure into the motorcycle financing business via its proposed acquisition of ...

Co-founder of Scale AI and founder of Passes, Lucy Guo pivoted from the tech-bro world of artificial intelligence to the 'Hollywood' creator space. But AI has its place in content creation, says Lucy ...

In the fast-paced world of ecommerce, customer retention is crucial. It's not just about making a sale. It's about building ...

Shopify reports on effective customer acquisition strategies, including pre-launch demand, in-person connections, and ...

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

The importance of owning customer relationships has become even more pronounced in the wake of shifting privacy regulations, rising cost of acquisition, and changing consumer expectations.