Remote client relationships are here to stay. Learn how strong communication, trust and personalization can help you build lasting cross-border connections.

Learn how modern loyalty programs are evolving to foster deeper customer relationships through personalization, seamless ...

We’re wired to connect, but are we getting it right? As global health leaders point to a loneliness crisis, it's time to ...

The application of AI to enable CRM capabilities and hence increase CRM performance has not yet been investigated, despite the importance of AI technology in encouraging improved customer connections.

The path to a successful online business starts with understanding what your customers need and building every decision ...

New technologies have made 24/7 customer relationships possible. It’s time to change your business model accordingly. by Nicolaj Siggelkow and Christian Terwiesch A seismic shift is under way ...

OSK Holdings Bhd has gained a fast-track exposure into the motorcycle financing business via its proposed acquisition of ...