Virgin Media O2 doubles down on AI push as it attempts to reduce customer complaints

The telecoms giant revealed to This Is Money last year that it spent £1million on customer serviceevery day but was eyeing ...
ISPreview UK

Virgin Media O2 Says AI Saved UK Customers 400,000 Hours in Support Calls

Broadband and mobile provider Virgin Media and O2 (VMO2) has today stated that their adoption of AI-based improvements to ...
Advanced Television

AI helps Virgin Media O2 avoid over 1m call transfers

Virgin Media O2 saved customers a collective 1.45 billion seconds of their time last year – equivalent to more than 24 million minutes or more than 400,000 ho ...

Has my mortgage lender Chelsea Building Society lost the deeds to my house? CRANE ON THE CASE

The Chelsea never sent me back the title deeds, which I understand is standard practice when a mortgage is paid off. Have ...

Impacted by Verizon outage? How much account credit you’ll receive, and where to claim it

To make up for it, Verizon is offering customers $20 in account credit that can be found in your myVerizon app. If you’re a ...
PCMag

Verizon to Issue $20 Credit for Yesterday's Major Outage. How to Get It

Subscribers will need to redeem the credit in the My Verizon app; it won't be automatically applied to a future bill.

Thinking of adding a new T-Mobile line? You may qualify for an additional free line

For a limited time, select T-Mobile customers who add a new line will get a second line for free. Of course, not all plans ...