1. Proactive Support: Address issues before they escalate. Follow up, check in and make customers feel cared for. 2. Surprise ...

Sometimes a small thing is enough. Like saying “thank you” to someone without any reason, or sending a gift of chocolates ...

METRO DETROIT — Andrew Dore and Andy Colohan were ready to shop on Record Store Day April 12. The Madison Heights residents ...

Quitting a job is never easy, but it's even more challenging when the pay is good. Oftentimes, an employee will suffer at a ...

10.This notice has so many things wrong with it. First, the company decided that employees have to pay for items voided by customers, even though the product will still be returned to shelves.

AI-powered sales automation startup 11x appeared to be on an explosive growth trajectory. However, nearly two dozen sources — ...

The reporting ignored these types of facts, and the editorial board doubles down on this counterproductive approach, also getting simple things wrong. Given publicly available information and pages of ...

Have you ever gone to a store or a restaurant where the music was so annoying that you walked right out? Now imagine what it must be like for the employees. In a new study, researchers found that when ...

If you or someone you know is struggling with mental health, help is available. Dial or text 988 or visit 988lifeline.org for ...

As the firm’s new leader, Brodeur aims to cultivate a thriving workplace culture, hire and retain top talent, and strategically navigate evolving technologies to remain ahead in an increasingly ...

10.This notice has so many things wrong with it. First, the company decided that employees have to pay for items voided by customers, even though the product will still be returned to shelves. Second, ...

Sean “Diddy” Combs pleaded not guilty to two new federal charges in a superseding indictment filed in New York this month, weeks before the disgraced hip-hop mogul is set to stand trial on his sex ...