The new Teams Phone Extensibility will allow organizations to get the best of their Teams platform by integrating it with ...

For more information, read about Forrester’s objectivity here. Jeff Comstock is the Corporate Vice President of Dynamics 365 Customer Service at Microsoft. He leads the global product teams delivering ...

By adopting Microsoft Dynamics 365 Customer Service and Field Service, Hobart standardized processes, improved dispatch accuracy, and provided field technicians with mobile access to real-time ...

Ellucian, one of the leading higher education technology solutions providers, announced an expansion of its long-time ...

Western Computer, a leading provider of Microsoft Dynamics 365 Cloud ERP and Customer Engagement (CE) solutions, is excited ...

Contact centers are key to exceptional customer support and business growth, yet many struggle with integrating AI driven experiences and multiple channels efficiently.

The Australian Trade and Investment Commission (Austrade) has issued a tender, seeking a Software as a Service (SaaS) ...

It later said it has reverted an impacting service ... telemetry and customer provided logs to understand the impact. We’ve confirmed this issue is impacting various Microsoft 365 services ...

Druva, a leading provider of data security, today announced a new integration with Microsoft Sentinel to provide security operations (SecOps) teams with a unified view of data insights across their ...

These 10 MarTech partnerships are transforming digital marketing by enhancing personalisation, automation and customer ...