Here are four strategies for embracing a customer-centric approach to growth in order to balance acquisition with retention.

Nemetschek Group Appoints New Chief Division Officer for the Planning & Design Division and Digital Twin Business Unit ...

As competition intensifies and margins shrink, manufacturers that successfully transition to service-oriented models will ...

In a world where customer experience (CX) is increasingly defining business success, the Bengaluru edition of Team Marksmen ...

The 1 March 2025 edition of the ET Brand Equity digital cover features NS Satish, President of Haier India. Over its ...

While this strategy can be extremely effective when done well, when done wrong, it can breed confusion or even distrust.

With over 25 years of experience, Romano brings extensive expertise in building and leading successful global customer success teams. A champion of customer-centric strategies that drive value and ...

Samsung Electronics is reassessing its dismissive attitude toward its foundry clients as it continues to struggle in the ...

These initiatives focused on solving a major industry challenge—reducing customer drop-offs post-quote generation. Many users abandon the process after checking a quote, leading to missed ...

The journey of Knight Fintech has always been about solving the core challenges faced by financial institutions. How Knight ...

Empowering modern women with stylish, high-quality handbags that blend contemporary design with everyday functionality ...