Through the years, there have been many different notions about what business process reengineering (BPR) is and its success as a process improvement approach. In the early 1990s, Michael Hammer and ...

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https://doi.org/10.2979/eservicej.9.1.3 • https://www.jstor.org/stable/10.2979/eservicej.9.1.3 ABSTRACT The public sector is subject to constant changes. In order ...