they have yet to significantly reduce customer service wait times, with a report revealing that Indian consumers spent over 15 billion hours last year waiting to lodge customer service complaints. The ...

India's central bank-regulated entities can leverage artificial intelligence internal controls to address consumer complaints on mis-selling and aggressive practices, central bank governor Sanjay ...

LG Electronics India Ltd has kicked off a nationwide ... the home appliances major has also embarked on a new customer service initiative and is offering consumers various rewards for purchasing ...

New Delhi, Mar 25 (PTI) Despite AI agents and chatbots increasingly becoming a part and parcel of customer service, they have yet to significantly reduce customer service wait times, with a report ...

The report found that 39 per cent of consumers are kept on hold, 36 per cent are repeatedly transferred, and 34 per cent believe companies deliberately complicate the complaint process.