Indian consumers are not hesitant to act when faced with poor service: 89% said they would switch to another brand, and 84% ...

AI and chatbots fail to reduce customer service wait times, leading to 15 billion hours wasted by Indian consumers.

A new report reveals Indian consumers spent 15 billion hours waiting for customer service in 2024, despite AI advancements.

AI and chatbots fail to reduce customer service wait times, leading to 15 billion hours wasted by Indian consumers.

New Delhi, Mar 25 (PTI) Despite AI agents and chatbots increasingly becoming a part and parcel of customer service, they have yet to significantly reduce customer service wait times, with a report ...

Indian consumers spent over 15 billion hours last year waiting to lodge customer service complaints, said ServiceNow Customer ...

Companies are increasingly transforming customer service departments into value drivers using generative AI. A report by ...

These brands are distinguished by their commitment to excellence, customer-centric approaches, and a relentless drive to push ...

EY India has developed a ‘Customised Fine-Tuned LLM’ tailored specifically for Banking, Financial Services, and Insurance ...