Indian consumers spent over 15 billion hours last year waiting to lodge customer service complaints, said ServiceNow Customer ...

Despite AI agents and chatbots increasingly becoming a part and parcel of customer service, they have yet to significantly ...

AI and chatbots fail to reduce customer service wait times, leading to 15 billion hours wasted by Indian consumers.

A new report reveals Indian consumers spent 15 billion hours waiting for customer service in 2024, despite AI advancements.

New research shows 89% of consumers will switch brands over slow service—AI-powered agents could be the solution.

Indian consumers spent a staggering 15 billion hours in the past year trying to resolve customer service issues, according to ServiceNow’s report. Despite rising investments in technology ...

Companies are increasingly transforming customer service departments into value drivers using generative AI. A report by ...

New Delhi, Mar 25 (PTI) Despite AI agents and chatbots increasingly becoming a part and parcel of customer service, they have yet to significantly reduce customer service wait times, with a report ...