USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a ...

The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

Big data analytics is revolutionizing industries, particularly telecommunications and healthcare, by enhancing efficiency and ...

The meal delivery service is employing AI across the business, reducing costs, increasing efficiency, and boosting customer satisfaction.

Advance Auto Parts, Inc. (NYSE: AAP), a leading automotive aftermarket parts provider in North America that serves both ...

By Aaron Geiger is the Managing Director of Manufacturing and CPG/Retail for ORTEC As food distributors confront rising ...

It's using AI across facets of the business, including customer experience and packaging ... bowls to high-protein smoothies. The meal delivery service, founded in 2015, ships orders throughout ...

In a fast-evolving digital era, African governments lead in adopting innovative approaches for revenue growth and service ...

Orange Botswana has opened a new service shop at Sir Seretse Khama International Airport (SSKIA) to provide travellers with ...

Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.