Consumers have more choices than ever when it comes to online shopping. Providing seamless last-mile delivery experiences to ...

The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

Advance Auto Parts, Inc. (NYSE: AAP), a leading automotive aftermarket parts provider in North America that serves both ...

In a fast-evolving digital era, African governments lead in adopting innovative approaches for revenue growth and service ...

Orange Botswana has opened a new service shop at Sir Seretse Khama International Airport (SSKIA) to provide travellers with ...

Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

THE Prevention and Combating of Corruption Bureau (PCCB) has raised alarm over corruption in the land sector, highlighting low compliance with the Ministry of Lands' 2020 customer service charter, ...

Customer satisfaction levels in the UK have plummeted to their lowest since 2010, despite heavy investments in experience trends. Your company might be making the same mistakes that get pricey, ...

Here is a breakdown of each charge on Delmarva Power bills, when the rates were first instituted, how frequently they can ...

For service providers, budgeting isn’t just about keeping the lights on—it’s a strategic tool to drive growth and innovation.

As digital transformation accelerates, the insurance industry faces growing pressure to modernize outdated systems and ...

Ring founder Jamie Siminoff inspires the transmission and distribution workforce in his keynote address at DISTRIBUTECH in ...