Retailers are no strangers to new waves of technology. As recently as 15 years ago, it was unusual for a small local bou ...

Generative AI’s capabilities have even extended further, allowing for customization of some product designs and virtual ...

The overall customer experience is the key aspect that distinguishes a company from its competitors, irrespective of the ...

Technical documentation is the unsung hero of customer experience. It doesn’t have a flashy ad campaign or a social media manager. It just sits there quietly, making customers’ lives easier when done ...

Customer satisfaction levels in the UK have plummeted to their lowest since 2010, despite heavy investments in experience trends. Your company might be making the same mistakes that get pricey, ...

The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

The move to modernized, competitive customer experience delivery has been elusive for utilities due to the costs and the ...

Georgia Power, the state's leading electric utility serving 2.8 million customers, continues to focus on improving and ...

CallMiner Outreach combines industry-leading conversation intelligence with innovative customer feedback capabilities to ...

After serving for nearly 18 months as the Department of Defense’s first-ever customer experience officer in the Office of the CIO, Savan Kong earlier this month parted ways with the Pentagon.

Embracing new technologies allows banks to improve the customer experience whilst remaining cost-efficient. To maximize AI’s benefits, banks must adopt a pragmatic strategy that includes stakeholder ...