The importance of owning customer relationships has become even more pronounced in the wake of shifting privacy regulations, rising cost of acquisition, and changing consumer expectations.

Your current research focuses on subscription businesses and the importance of customer capital. What is that, and why is it important for the economy? We often think of firm value as coming from ...

In the second part of our series, we’ll explore how to make the most of your membership, build meaningful connections and maximize your time and effort—all in the interest of building your ...

Do annuities help financial advisors create long-lasting relationships with their clients? A recent survey has some answers.

Emotional intimacy is crucial to building long-lasting relationships. Here are 7 ways to build emotional intimacy with your partner.

Honesty is the foundation of every strong relationship. In this video, we explore why honesty matters, how it builds trust, and how to practice it in your daily life. Watch now and learn how to ...

Relationship management is a strategy in which an organization maintains an ongoing level of engagement with its audience and supply chain.