Think of IT service management (ITSM) as the glue that brings the disparate parts of IT together: the policies, processes, and tools to design and enhance the IT equipment, resources, and services.

Yet, despite the buzz, IT leaders remain wary of integrating it into IT service management (ITSM). The irony is hard to ignore. A Harvard Business Review Analytic Services survey of 225 members of ...

As organizations expand their use of SaaS, this integration addresses a critical need: managing unsanctioned apps and mitigating security risks by expanding the coverage of IT Service Management (ITSM ...

Microsoft has disclosed a high-severity Exchange Server vulnerability that allows attackers to forge legitimate senders on ...

Obsidian Systems, in collaboration with Atlassian, recently hosted a dynamic “Snack and Learn” session for C-level executives, showcasing the transformative potential of AI in IT service management ...

Microsoft announced today that inbound SMTP DANE with DNSSEC for Exchange Online, a new capability to boost email security and integrity, is now generally available. The company announced in ...

Will Venable agreed to terms on a multiyear contract to serve as the manager of the Chicago White Sox, the team announced Thursday. Specific terms of the deal were not disclosed for Venable ...

Zack Minasian was promoted to general manager of the San Francisco Giants on Friday, joining Perry Minasian of the Los Angeles Angels as a big league GM. Zack has watched his brother handle ...

Entering the 2023-24 offseason, the Cleveland Guardians were searching for a new manager to fill some very big shoes. Terry Francona stepped down as the franchise's all-time winningest manager ...