The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

Three seasoned founders share their approach to managing tricky client relationships.

The software company SAP successfully leveraged AI tools to begin selling to the small and medium enterprises (SMEs) market, ...

Reaching a customer segment that wouldn’t typically seek your services requires careful positioning and outreach.

Every business must have a positive online image to continue to grow. A negative online image can ruin a brand’s efforts and ...

Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

I bring you greetings today from our customer service space in this column. This is an area of the field we are not only passionate ...

Staying ahead of the competition within the quick-service restaurant industry requires more than just great food and ...

"It is an attack on all those who dare to bear witness and tell inconvenient truths," the group of more than 500 Hollywood ...