The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

The software company SAP successfully leveraged AI tools to begin selling to the small and medium enterprises (SMEs) market, ...

Generative AI’s capabilities have even extended further, allowing for customization of some product designs and virtual ...

Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

Founded in 1999, Salesforce remains one of the world's most popular and trusted software companies. At its core, Salesforce ...

I bring you greetings today from our customer service space in this column. This is an area of the field we are not only passionate ...

Automation speeds up processes, but human interaction remains vital in customer service. Here’s how to balance both for ...

Staying ahead of the competition within the quick-service restaurant industry requires more than just great food and ...

Atlassian recently announced that it is consolidating its IT Operations offering and transitioning Opsgenie’s capabilities ...

"It is an attack on all those who dare to bear witness and tell inconvenient truths," the group of more than 500 Hollywood ...

Transitioning to a reduced workweek has several benefits for both people and organisations.  In contrast to the idea that ...

There is a growing demand for data and AI investment across all industries, but especially for financial services firms.