The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

The evolving CCaaS market is redefining customer interactions, demanding a strategic reimagining of engagement.

Bill Becker, CEO of Recordsforce, emphasizes the transformative power of digital mailrooms, stating, "In the current ...

US Mobile has been around since 2015, and it seems to be on a tear in the MVNO industry as of late. You likely saw it in the ...

Social media channels have become an increasingly crucial and largely untapped opportunity for organizations to build relationships with their customers. According to a survey Genesys conducted in ...

In an ever-changing, and often confusing, political and media environment, AARP is fighting on behalf of our members to ...

The reimagined SmartRewards program is more than just points and perks - it's a future-focused investment in customer connections. With more than 1,500 locations nationwide, EG America is using ...

I head to San Diego for MCT Exchange 2025, and my email has been heating up. “Rob, are you hearing about a big jump in lock ...

Dave's Marketplace chief food buyer says the chain receives eggs from an array of different types of suppliers, with a heavy ...

Millions of Americans earn money finding gig work through platforms like Uber, Lyft or DoorDash. Many see their financial ...

Health care supplier provides special answers to special problems through diverse inventory and full-spectrum manufacturing services.

Braze furthers agentic AI innovation with acquisition of a leading AI decisioning company NEW YORK--(BUSINESS WIRE)--Braze (Nasdaq: BRZE), the leading customer engagement platform that empowers brands ...