Paige Gebhardt Cognetti Scranton mayor Tell us about your first job? When I was 16, I got a job as a bank teller at U.S. Bank in my hometown of Beaverton, Oregon. I worked there in high school and ...

The future of customer service will require a strategic blend of human and virtual agents, says Capgemini. The report – ...

During the early stages of entrepreneurship, you wear multiple hats such as founder, customer service representative, ...

Women With Spark was created to celebrate the amazing work of women in the industry who are rising to the top in their ...

Employees and families say combining Not Your Average Joe and Stella Nova coffee- shop chains is empowering, encouraging for ...

In recent years working from home has quickly become one of the most popular ways to earn money. Many people choose to ditch ...

As organisations grow, the pressure to maintain the service levels that led to their growth increases. By Ryan Falkenberg, CEO of Clevva Delivering effective customer service at scale requires ...

AI was the theme at EC as the technology is changing the way we interact with each other and with customers and that’s where ...

A high school in Motherwell has welcomed the arrival of a brand new on campus cafe. The Barista Bar has officially opened at ...

# “The Bahamas Junior Certificate examinations in grade nine show that, from 2016 to 2020, on average, more than 30 percent of the students sitting for the exams failed to achieve the expected ...

By J. N. HALM Growing up in the 80s, there was a man in my neighbourhood who was feared by all. At least, that was what I ...