The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

Using Hanlon’s Razor and maintaining empathy in customer service takes a little practice. It helps having a mentor like Bob ...

A local institution since 1928, McClard's Bar-B-Q Restaurant has welcomed generations of locals, tourists and celebrities ...

I bring you greetings today from our customer service space in this column. This is an area of the field we are not only passionate ...

The future of customer service will require a strategic blend of human and virtual agents, says Capgemini. The report – ...

An exclusive interview with Pfizer’s Wayne Simmons on reshaping customer experience by listening to those interacting with ...

Customers are much more likely to shun banking activities when they receive unsatisfactory support from the industry.

Kady Chrystelle vented about her experience with a UK-based hairdresser in a now-viral TikTok video. She shared several clips ...

Finally, trust and transparency go a long way in ensuring customer satisfaction at the end of their journey. This means data ...

Porsche is the number one ranking brand when it comes to the dealer service experience in the J.D. Power 2025 U.S. Customer ...