These businesses can cater to individuals — personal service businesses may target homeowners, tourists and families — or ...

Using Hanlon’s Razor and maintaining empathy in customer service takes a little practice. It helps having a mentor like Bob ...

Consumers value first-contact resolution and knowledgeable agents significantly more than customer experience leaders, a ...

Learn more about whether Confluent, Inc. or Pegasystems Inc. is a better investment based on AAII's A+ Investor grades, which ...

Learn more about whether RingCentral, Inc. or SoundHound AI, Inc. is a better investment based on AAII's A+ Investor grades, ...

Which are the most profitable businesses to start with 50k in Kenya today? Check out how you can invest this amount to make ...

Sunday is most people’s day of rest and often, indulgence. Having worked in the service industry for decades, Chef and I are ...

One of Versa Drive's most remarkable achievements is the creation of Superfan, India’s first super energy-efficient ceiling ...

The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

Forbes contributors publish independent expert analyses and insights. In my consulting experience with new business owners, everyone who is struggling tends to believe that one or more innovation ...

Retired quarterback Peyton Manning and a former top executive at YouTube are part of a group investing $45 million in Good Good Golf, the company behind a popular online golf channel. Creator ...