Many business owners, however, are uncertain how to maintain good customer relationships. The process is actually simple if the professional knows some proven techniques to employ. Take the following ...

Another great way of using webinars to build long-term relationships and customer loyalty is to conduct training sessions ... Create a calendar It is a good practice to have a training-webinar ...

Reaching a customer segment that wouldn’t typically seek your services requires careful positioning and outreach.

Ask the fundamental questions that drive any good customer relationship: • Who are my customers? • What do they want? • What do they need? • What excites them to buy? By getting a sound ...

In the digital economy, personalized insights and engagement are the foundation of customer relationships. For generations before digital, customer interactions were highly personal: Merchants ...