It’s often said that accounting is the language of business—and that language is typically numbers and data. But for some ...

The innovative platform, designed to help elevate customer engagement and operational efficiency, reflects Unifonic’s ongoing ...

In today’s business environment, the importance of customer experience and personal relationships cannot be overstated.

Mazda of Amarillo has been honored with the prestigious "President’s Award" and inducted into the 2024 President’s Club for ...

TCN has strategically expanded its global teams across key regions, including EMEA and APAC, strengthening its presence and ...

It’s not always easy being a public employee. I made this intentional career choice many years ago. My Wisconsin-Stout educated Mom was a Home Economics public school teacher. I learned ...

Telecel Ghana has been recognised for its exceptional commitment to customer service, earning the coveted Customer Service ...

Jayne McCaw is living proof that it's never too late for reinvention and a fresh start can lead to extraordinary success.

Fred. Olsen Cruise Lines was awarded Feefo's "Exceptional Service Award," following its recognition in 2024 for 93 percent of ...

AI-based customer experience solutions grew 84% year-over-year, and was led by the strong adoption of 8x8 Intelligent Customer Assistant for digital and voice self-service, which increased nearly 130% ...