The X19 - which will operate seven days a week - will launch on December 1. And a new night bus service will also be introduced between Edinburgh, Kirkliston and Winchburgh, operating seven days a ...

A Chinese woman’s complaint about poor service at a Fendi boutique in Ginza, Tokyo, resulted in an unusual apology, with four staff members kneeling before her to express their regret ... and handed ...

“Having something that opaque, where the incentives are so misaligned between the supplier and the customer base ... She acknowledged PBMs perform a service and should be paid for that ...

The Second Circuit on Tuesday wrestled with Anthem’s eight-year-long challenge alleging Express Scripts breached a contract by failing to negotiate in good faith for competitive pricing. At issue ...

A Barclays customer had to make a 14-mile journey to do a simple transaction as the app was not working. The frustrated saver reached out to the bank over X. They shared a screengrab of a message ...

In the ever-evolving customer service world, innovation isn't limited to technology and process improvements—it's also reshaping how businesses pay for the tools they use to support their customers.

The Sunday roast meal at the pub costs £12 per person, so the customer was shocked to see an additional charge added to the meal. The pub allows you to eat as much as you’d like for £12 and ...

Unfortunately, though, scripts aren’t always effective ... In this example of proactive customer service, American Express automatically detects when its card holders are traveling overseas, using ...

Customer service representatives work as a liaison between a company or organization and the people who use its products or services. They answer questions, address concerns and complaints ...

Scripted customer service isn’t a customer’s best ally. In the best case, people might chuckle at your scripts, but more often it just frustrates them. Customers don’t dislike scripts ...