1. Proactive Support: Address issues before they escalate. Follow up, check in and make customers feel cared for. 2. Surprise ...

Some businesses closely monitor their customer relationships to identify ways to improve their service and products and to understand how to better meet their needs. The way businesses treat their ...

Keystone Bank Limited has been recognized for its outstanding contributions to service excellence, emerging as the Best in Customer Experience at the 14th Edition of the West Africa Innovation Awards ...

Twelve months on, President Donald Trump’s more than 120% tariffs on Chinese goods and Beijing’s determination to fight back in kind mean the seismic cleavage Yellen warned of is rapidly ...

Beijing has suspended exports of certain rare earth minerals and magnets that are crucial for the world’s car, semiconductor and aerospace industries. 6 min read President Trump Signals New ...

He gave me time to make my own decision. Kyle’s kindness and honesty went above and beyond my expectations. He has set the bar extremely high for the customer service Lowe’s offers.

Customer service: some contracts only offer online customer service, meaning communication is done by email or a contact form and invoices are sent by email. Usually, these 100% online contracts are ...

Definition: Impulsive buying is the tendency of a customer to buy goods and services without planning in advance. When a customer takes such buying decisions at the spur of the moment, it is usually ...

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Over my forty years or so in and around dealing rooms and financial markets, I have heard many theories as to how to approach that problem and have settled on a process that has worked for me.