Scammers are creating fake customer service accounts on social media to steal personal information, warns the Better Business ...

Based on GlobalData’s conversations with technology vendors, service providers and enterprises, customer experience (from ...

Reaching a customer segment that wouldn’t typically seek your services requires careful positioning and outreach.

Automation speeds up processes, but human interaction remains vital in customer service. Here’s how to balance both for ...

Using Hanlon’s Razor and maintaining empathy in customer service takes a little practice. It helps having a mentor like Bob ...

AI agents are the next frontier of AI assistants, going beyond answering questions to performing tasks. Qualtrics is ...

Most providers offer customers the option to bundle their home internet with TV or mobile service. But is this really worth ...

The widespread adoption of Artificial Intelligence (AI) in business has rapidly transformed it from a niche technology into a ...

Welcome to the future of customer service! Jotform is proud to show off our newest innovation: Jotform AI Agents.  Jotform found its roots as an online form builder that gave businesses and ...

This article explains why integrating multiple AI models is crucial for businesses to remain competitive in the age of AI ...

SIGN Fracture Care, an FDA-registered and ISO 13485-certified medical device manufacturer, offers a good example of how to close the gap between quality control and the rest of the organization. As a ...

We have all experienced frustrating customer service at some point, whether it is with Verizon, T-Mobile or AT&T. But just ...