At the recent Zendesk Relate 2025 conference, I spent some time with the company’s EMEA CTO, Matthias Goehler, to better ...

Strong channel relationships do tend to benefit your operations and those of your partners, but ultimately, they’re for your ...

And because most of its customers prefer calling its support service, it uses RingCentral’s cloud phone solution to make sure there’s a human in place to attend each call no matter what time or day it ...

for example) for some time to come, so we’ve got cheat sheets for several generations of those products as well. To a great extent, Windows 11 looks and works like Windows 10, but there are ...

Customer service can make or break a dining experience. It can ruin a perfectly delicious meal or brighten up the most basic of take outs. Now, a new survey has revealed the surprising chains ...

A screenshot from the Metro website shows a 'produit d’ici' logo next to orange juice with pulp by Irrésistible. (David Abrahams/CBC) To show support for Canada amid a trade war with the U.S ...

Trump's staffing cuts and office closures are launching Social Security's customer service into chaos. 73 million Americans rely on Social Security to afford essentials. I visited SSA offices and ...

RingCentral RingCX, for example, is a holistic omnichannel solution, ensuring exceptional customer experiences across all your channels. Customers don’t just contact customer service to find a ...

Sky has announced plans to axe 2,000 jobs at its customer service centres and close three of its ten contact centres. The contact centres that will close are Stockport, Sheffield and Leeds Central.

Before going on the clock in any 2025 Fantasy baseball drafts, be sure to see the 2025 Fantasy baseball rankings and cheat sheets from the proven computer model at SportsLine. Last season ...

Sky has said 2,000 call centre jobs are at risk under plans to move more of its customer service online. The media and telecoms company plans to close three of its 10 UK customer service centres ...

Before finalizing your 2025 Fantasy baseball draft prep, be sure to see the 2025 Fantasy baseball rankings and cheat sheets from the proven computer model at SportsLine. Last season, SportsLine's ...