But figuring out how to improve customer retention rates is often a challenge in and of itself. Fortunately, with the right relationships, you can make significant strides in increasing customer ...

In today’s business environment, the importance of customer experience and personal relationships cannot be overstated.

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

But even though loyalty improvements should be a priority, many businesses struggle to improve the vitality of their customer relationships, especially when they confuse customer satisfaction with ...

This will help in making data-driven decisions and enhance customer relationships. Implementing a robust contact management ...

Building customer relationships starts with establishing ... at every stage of the journey reduce cost-per-acquisition and improve customer lifetime value. Data-driven insights.

Industry veterans Tracey Solanas and Mohan Achar join as senior vice president of global sales and vice president of global ...

8x8, Inc. (NASDAQ: EGHT), the industry's most integrated Platform for CX that combines Contact Center, Unified Communication, and CPaaS APIs, today announced the 8x8 Aftersale Assist ™ solution ...