From streamlining operations and enhancing customer relationships to driving growth and innovation, Kehinde Ogundare shares ...

8x8, Inc. (NASDAQ: EGHT), the industry's most integrated Platform for CX that combines Contact Center, Unified Communication, and CPaaS APIs, today announced the 8x8 Aftersale Assist ™ solution ...

In the digital age, it can be difficult for brick-and-mortar retailers to compete with the convenience of e-commerce websites ...

Cigna aims to improve customer relations while keeping a close eye on the bottom line. If it works, other insurers may be ...

SMC Data's holistic approach to ERP software not only enhances operational efficiency but also strengthens the bonds between businesses and their partners. In a world where digital interactions are ...

Industry veterans Tracey Solanas and Mohan Achar join as senior vice president of global sales and vice president of global ...

Strategic portfolio management requires fostering unity, adaptability and a shared sense of purpose within organizations.

In today’s business environment, the importance of customer experience and personal relationships cannot be overstated.

In the ever-evolving digital marketplace, placing customers at the heart of your business strategy isn’t just a trend—it’s a ...

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

By leveraging data and advanced analytics, financial institutions can make better decisions, optimize operations, and significantly enhance customer experiences.