Internal customer support platforms are moving from platforms like email ticketing systems and chat to channels like Slack, Microsoft Teams, and even Discord. But with Slack, for instance, able to ...

For organizations looking to integrate AI-powered voice assistants, some key questions must be answered to ensure success.

As the last straw for customer retention, customer service is key. Here's how AI can help elevate the customer experience for ...

First Insight has been recognized as a Major Player in the IDC MarketScape: Worldwide Retail Promotions Management 2024–2025 Vendor Assessment.

Service Canada provides Canadians with a single point of access to a wide range of government services and benefits. Be aware of fraudulent email (phishing), mail and telephone (including text ...